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FAQS

KAYAK RENTALS

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WHAT ARE YOUR HOURS OF OPERATION?

We are open from approximately May 15th to September 30th, depending upon the weather, from 9:00 AM to 9:00 PM. We do run shorter hours in May, June and September depending on the weather.

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DO I NEED TO MAKE A RESERVATION, AND HOW FAR IN ADVANCE DO I HAVE TO BOOK MY RESERVATION?

We take walk-ins, however we strongly recommend making a reservation to ensure availability, and so you get the equipment you are interested in. Payment for rental is processed at time of reservation. Please see our cancellation policy for more details.

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WHERE SHOULD WE PARK?

Downtown Traverse City offers many options for parking including city lots and parking decks. Once you have found parking please us the underground tunnel entrance to Clinch Park. This tunnel is located at the end of Cass St.

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IS A DEPOSIT REQUIRED?

Yes, as a part of your rental agreement, a valid major credit card must be on file to cover any potential incidentals or damages incurred during your rental.

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WHAT KIND OF EQUIPMENT DOES PADDLE TC HAVE FOR RENT?

We currently have Kayaks, Paddleboards, Bikes, Water Mats, Chairs and Umbrellas. We also sell tubes.

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WHAT IF I HAVE NO KAYAKING OR PADDLEBOARDING EXPERIENCE?

Our crew will guide you through a rental orientation, and provide safety information, before you get out on the water.

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WHERE IS A GOOD PLACE TO SWIM?

Clinch Park !! Upon your arrival, our crew will review safe places to swim. We'll give you the inside tip on great places to swim as well!

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WHAT DO I DO WHEN IT'S TIME TO COME IN?

The process is simple. You will paddle towards the loading and unloading zone, where you started your rental, and one of our staff members will come out to meet you.

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WHAT IS YOUR CURRENT RENTAL REFUND POLICY?

Cancellations made prior to 48 hours from your reserved date are eligible for a full refund, less a 10% processing/booking fee.

Cancellations made within 48 hours from your reserved date will receive no refunds of any kind, regardless of whether or not the equipment is rebooked by another party.

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WHAT IS YOUR CURRENT TOUR REFUND POLICY?

Tour cancellations are refundable (less the 10% booking fee) up to 7 days prior to date. Any cancelations that occur within 2-6 days of the tour date will receive a 50% refund. No refunds will be given for tour cancelations that occur within 48 hours of the tour. Tours are held regardless of weather (rain or shine). Please see the other Tour FAQ below for the cancelation policy for the Kayak Brewery Tour.

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WHAT'S INCLUDED WITH MY RENTAL?

All safety equipment, including life jackets, bike helmet, or leash, is included with the cost of each rental.

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IS YOUR ONLINE RESERVATIONS SYSTEM SECURE?

Our website is hosted on a secure SSL server and our reservation system is PCI compliant.

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ARE DOGS ALLOWED ON THE EQUIPMENT?

Give us a call and we’ll discuss available options for pets.

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WHAT TIME IS THE LAST RENTAL OF THE DAY?

Our last beach rental is due back one hour before sundown.

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HOW MANY PEOPLE DO THE KAYAKS AND PADDLEBOARDS HOLD?

Our single kayaks hold 1 person, a double kayak holds 2 people. Paddleboards are all designed to be used with one person on board.

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WHO CAN OPERATE THE RENTAL?

Anyone can operate the equipment but the person who rents the equipment must be 18 years or older.

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HOW DO I KNOW MY BOUNDARIES, WHEN ON THE WATER?

We will provide an orientation for the watercraft you are renting, as well as information about local waters. We can also share local highlights and even give you tips on hot local fishing spots.

TOURS

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WHERE DOES THE KABREW TOUR START AND END?

The Kayak Brewery Tour starts and ends at Create TC - Set your navigation to 229 Garland St, Traverse City, MI, 49684.

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WHAT KIND OF KAYAKS AND BIKES DO YOU USE ON THE KABREW TOUR?

Paddle TC offers Jackson Kayaks and Electra bikes.

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IS ALCOHOL INCLUDED IN THE KABREW TOUR ?

No, alcohol is not included, you will be responsible for your own libation purchases along the tour.

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WHERE SHOULD WE PARK?

Downtown Traverse City offers many options for parking including city lots and parking decks. Once you have found parking please us the underground tunnel entrance to Clinch Park. This tunnel is located at the end of Cass St.

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WHAT IF I NEED TO CANCEL MY KAYAK BREWERY TOUR?

Tour Tickets/Reservations are 100% refundable up to 14 days prior to date! 14 days prior to tour 50% will be refunded. Under 48 hours no refund will be given. Event is rain or shine and subject to weather. We have the right to use our discretion and cancel tour dependent on weather. We will still go if its overcast or drizzling!

KAYAK DELIVERY

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DO YOU DELIVER BOATS TO LOCAL BOAT LAUNCHES?

Yes, a Paddle TC team member can deliver your boat to a local boat launch or rental cottage. All delivery locations and times will be scheduled/confirmed after a reservation is made.

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WHAT LOCAL BOAT LAUNCHES ARE OPTIONS FOR DELIVERY?

All delivery locations are displayed on the Delivery Map, which is located under the Boat Delivery tab of this website. If you don't see your desired delivery location please call us to schedule.

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HOW SHOULD THE WATERCRAFT OR BOAT BE SECURED AT NIGHT?

In order to limit damage, all watercraft will need to be safely secured on shore at night.

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CAN WE PICK UP THE RENTAL EQUIPMENT AND SAVE THE DELIVERY FEE?

Yes, please confirm with a Paddle TC prior to pick up. All local pick ups occur at Clinch Park in downtown Traverse City.

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